Email users can reset their password from the Password Manager on their own. ( Learn more about Using Password Manager )

However, as a administrator, you can reset your user's passwords without requiring their current password. This is useful when your users forget their passwords.

  To Reset Passwords your Email Accounts

1. Log in to ControlDesk with your username & password.

2. In Products section, Select Hosting Accounts & Search & Manage Account.

3. You can search your account based on domain name, package, customer/reseller or Server IP Address.  Enter the search criteria and click Search Hosting Account.

Alternatively, you can also List all your accounts by selecting List All Accounts in Hosting Accounts section.

4. Your hosting account should be now listed. Click on desired Domain name.

5. All email accounts should be now listed.

6. Click on Change Password for the desired Email Account.

7. Enter the new password and click Reset Password.

Password should be changed within next few minutes.